Book DescriptionToo often, in situations of conflict, people seek victory rather than agreement Resolving conflict successfully means taking a different approach where both parties benefitcreating a win-win situation How to Resolve Conflict Effectively, Leaders Guide from the popular 60-Minute Active Training Series offers facilitators озмгт a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations Specifically, participants will learn how to: Get tension right out on the table Figure out whats bothering the other person Communicate the real, underlying concerns.  Брелок, серебро2004 г ISBN 0787973513.