Describes a number of ways to improve small-group problem solving and decision making Offers practical methods of motivating, energizing and focusing teams; also aids in clarifying problems, setting priorities, generating solutions and evaluating outcomes These techniques can be applied to productivity improvement groups, quality teams, озмщд task forces, and committees Covers idea-generating techniques such as brainstorming and decision-making methods Job aid is a list of memory joggers for facilitation interventions Provides an updated list of references and resources.  MichaelISBN 1562861921.